Reception Skills

Course Description:

The course is designed to provide learners with the knowledge and skills required to work as a front line representative of any organisation.

At the end of this course you should be able to:

• Appreciate the professional skills required by a receptionist to operate in a front line position.
• Appreciate the importance of the layout and maintenance of a reception area
• Understand and implement the procedures involved in the operation of an efficient front office area.
• Understand the different systems and equipment in operation within a reception area.
• Demonstrate a professional attitude to colleagues and clients
• Appreciate the importance of confidentiality in all business communication and transactions

Who is this course for?

This Course is ideal for anybody who is currently employed or is seeking employment in a front office or reception role. It provides participants with the skills, competencies and attitude necessary to run a professional front office.

Dates and Times:

Cost:

Normal price - €400, WITH CDP FUNDING €100

Please contact us for details of funding eligibility

Assessment and Accreditation:

On completion of two assignments and a skills demonstration participants will receive a FETAC level 5 Component Certificate in “Reception”

 FETAC Modular Descriptor for Reception Skills